21+ Responsible Gaming Policy

cv11's commitment to responsible gambling

Entertainment should never become a burden — cv11 is committed to giving you a safe, bounded and enjoyable experience.

For players aged 21 and over only

All games and betting services at cv11 are for persons aged 21 and over only. Age verification is an integral part of our security process. Accounts belonging to underage individuals will be closed immediately.

What is responsible gambling and why does it matter?

Online casino and betting can be a great form of entertainment — if enjoyed consciously and within defined limits. Responsible gambling means participating in a way where you stay in control, understand the risks of harm and do not go beyond a set budget.

cv11 believes every player has the right and the ability to set their own limits. We do not just provide games — we actively work to protect our users. That is why multiple protection tools are available free of charge on our platform.

Gambling is never a substitute for income — it is entertainment only.
Avoid chasing losses by placing larger bets to try to recover money you have lost.
Never place bets beyond your set budget.
Avoid playing under the influence of drugs or alcohol.
Prioritise spending time with family and friends.
Never bet with borrowed money or by drawing on your savings.
Let the people close to you know how much time and money you spend on gambling.

Our protection tools

Every tool below is available to you free of charge and instantly on the cv11 platform. Our support team is ready to help you 24 hours a day via live chat.

Deposit Limit

You can set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, it takes effect immediately. A 48-hour cooling-off period applies before a limit can be increased.

Time-Out

Temporarily suspend your account for any period from 24 hours to 30 days. Logging in will not be possible during a time-out. Take a break and clear your head.

Self-Exclusion

If you are experiencing long-term problems, choose self-exclusion for a period of 3 months to 5 years. Your account cannot be reopened during this time. This is the most stringent protection measure available.

Bet Limit

Set a maximum amount for a single bet or for your total bets in a session. This limit protects you from excessive losses in a single session. Reducing a limit takes effect immediately; increasing one requires a waiting period.

Reality Check

At set intervals (for example every 30 or 60 minutes) you will receive a notification showing your session duration and net result. This helps you stay aware of your activity.

Transaction History

View your complete history of bets, wins and losses, and deposits and withdrawals at any time. Ensuring transparency is central to our responsible gaming policy.

Warning signs of problem gambling

If any of the following signs appear in yourself or someone close to you, be alert and seek help.

Are you experiencing these signs?

Placing increasingly larger bets to try to recover losses
Hiding your gambling from family or friends
Going beyond your budget and taking on debt
Wanting to stop gambling but being unable to
Feeling restless, irritable or anxious when you cannot play
Neglecting daily responsibilities to spend time gambling
Thinking of gambling as a way to earn income

Contact us to get help

You are not alone. cv11's support team is by your side in Bengali 24/7. Let us know via live chat or email — we will respond quickly and activate the necessary protection measures.

Live Chat: available 24/7
[email protected]

How to activate protection tools

Log in to cv11

Access your personal account. New users can set limits at the time of registration.

Open Account Settings

Click the profile icon at the top right and go to the "Responsible Gambling" section.

Choose your preferred tool

Select whichever you need — deposit limit, time-out, reality check or self-exclusion.

Set a limit or duration

Enter the amount or time period and confirm. Some tools take effect immediately.

Get help from support

Core principles of responsible gambling

Set your budget before you play and stick to it.
Treat money you have lost as the cost of entertainment — do not try to win it back.
Set aside a portion of your winnings rather than betting everything again.
Always take a break after playing for a set amount of time.
Never bet with someone else's money or your family's savings.
Keep a record of your play and review it every week.
Stay active in other hobbies and social activities.

Responsible Gambling FAQ

Go to the "Responsible Gambling" section in your account settings and select the "Deposit Limit" option. Set an amount for any period — daily, weekly or monthly. Reducing a limit takes effect immediately; increasing a limit requires a 48-hour waiting period. Contact our live chat for assistance.

Yes. When activating self-exclusion, you can request a withdrawal of any withdrawable balance in your account. Our support team will help complete the process promptly. New deposits will not be accepted during the self-exclusion period.

Time-out is a short-term break — from 24 hours up to 30 days. Your account is reactivated automatically once the period ends. Self-exclusion is long-term — a minimum of 3 months and a maximum of 5 years; your account cannot be reopened before the period ends. Self-exclusion is the appropriate choice for serious problems.

No. All services at cv11 are for persons aged 21 and over only. Age is verified at the time of registration. Any account found to belong to an underage individual will be closed immediately and the balance will be settled through the appropriate legal process.

During a gaming session, you can see on screen how long you have been playing and what your net result is. This reminds you of your actual situation and helps you avoid spending too much time or money. If you feel you need a break, you can end the session right from that notification.

cv11 live chat support is available in Bengali 24/7. You can send an email to [email protected]. You can seek help while keeping your identity completely confidential. If needed, we will also provide information on specialist organisations. Asking for help is a sign of courage.

Play safely, enjoy the experience

Browse cv11's games, read the FAQ or contact support directly.

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