cv11 Terms and Conditions

1 General Overview

cv11 is an online gaming and betting platform that provides entertainment services for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between cv11 and its users. By accessing or using the platform through the cv11 website, mobile app or any other channel, you are agreeing to these terms.

cv11 reserves the right to amend these terms and conditions at any time. Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.

• All previous versions of these terms will be considered void from the date the current version takes effect.
• If you have any questions about these terms, please contact the support team.
• These terms and conditions are prepared in Bengali; in the event of any ambiguity in language, the Bengali version will apply.

2 Age and Eligibility Requirements

To create an account on the cv11 platform, users must be 21 years of age or older. Use of this platform by minors is strictly prohibited. cv11 may request identity documents or other verification materials to confirm age at any time.

• All information provided at the time of registration must be truthful, accurate and up to date.
• Each individual may create only one account.
• If multiple accounts belonging to the same person are detected, all accounts will be closed and the balance may be forfeited.
• It is the user's own responsibility to keep their account password and login details confidential.
• Allowing any third party to use your account is prohibited.

2.1 Account Verification (KYC)

cv11 reserves the right to verify a user's identity to ensure a secure environment. The following documents may be requested for verification:

• A clear photo of a National Identity Card (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Mobile banking screenshot for payment method verification.

cv11 reserves the right to suspend withdrawals until verification is complete.

3 Deposits

The following payment methods are accepted for deposits on the cv11 platform: bKash, Nagad, Rocket and Upay. All transactions are secured with SSL encryption.

• Minimum deposit amount: ৳300 (for each method).
• Successful deposits are generally credited to the account instantly.
• If a deposit is not credited for any reason, please contact support with the transaction receipt.
• The depositor's mobile banking account must be registered in their own name.
• Deposits made through a third party are not permitted.

3.1 Withdrawals

Users may withdraw using any active payment method. The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• Account verification (KYC) must be completed before submitting a withdrawal request.
• If there are any active wagering requirements on the account, withdrawals will be held until those requirements are met.
• Withdrawals will be made to the same payment method used for the deposit.
• Withdrawals may be suspended or cancelled in cases of fraud or suspicious activity.

4 Welcome Bonus

cv11 offers new members a 120% bonus on their first deposit, up to a maximum of ৳5,000. The following conditions must be met to claim this bonus:

• A 20x wagering requirement must be completed to withdraw the bonus amount (i.e. bonus × 20).
• The wagering requirement must be fulfilled within the specified time after claiming the bonus.
• The bonus may only be claimed once per account.
• Bonus bets may be accessible on certain games; see the promotions page for details.
• cv11 reserves the right to modify or cancel any bonus offer at any time.

4.1 Other Promotions and Offers

cv11 provides various promotional offers from time to time. Each promotion's own terms and conditions will apply. In general:

• Promotional bonuses are not transferable between accounts.
• Multiple bonuses cannot be claimed at the same time, unless the promotion's terms state otherwise.
• If bonus abuse or manipulation is detected, the bonus and any associated winnings will be cancelled.
• VIP members at the Bronze, Silver and Gold tiers will receive progressively increasing weekly cashback benefits.

5 General Gaming Terms

All games on cv11 are operated using an independent Random Number Generator (RNG) technology, which ensures that every outcome is entirely impartial and unpredictable. Ensuring fair play is a core commitment of cv11.

• In the event of a network disconnection or technical issue during gameplay, the last saved result will apply.
• Exploiting loopholes in game rules or taking advantage of technical errors is strictly prohibited.
• Using software, bots or automation to play games is not permitted.
• cv11 reserves the right to void winnings that are incorrectly displayed due to a technical error.
• If you have a dispute regarding a game outcome, please contact support; cv11's decision is final.

5.1 Prohibited Activities

The following activities are strictly prohibited on the cv11 platform and, if detected, will result in the immediate closure of the account:

• Fraudulent or deceptive activity.
• Money laundering or illegal transfer of funds.
• Bonus abuse through multiple accounts.
• Attempting to hack or carry out a cyber attack on the platform.
• Attempting to influence game outcomes through collusion with other users.

6 VIP Membership Terms

cv11's VIP program has three tiers — Bronze, Silver and Gold. Each tier offers progressively greater benefits.

• Bronze tier: up to 0.3% weekly cashback.
• Silver tier: up to 0.5% weekly cashback.
• Gold tier: up to 0.8% weekly cashback.
• Advancement to a VIP tier depends on gaming activity and is determined at cv11's discretion.
• VIP cashback is credited to the account every Monday at the scheduled time (BST).
• cv11 reserves the right to suspend or modify VIP benefits for any reason.
• VIP membership cannot be transferred to another account.

7 Responsible Gaming Policy

cv11 places the highest importance on responsible gaming. We believe gaming should be a form of entertainment, not a source of financial difficulty. To help ensure safe gaming for users, cv11 provides the following features:

• The ability to set deposit limits.
• Self-exclusion — the option to temporarily close your account for a set period.
• The ability to review gaming activity history.

If you are showing signs of problem gambling, please contact our 24/7 live chat support or visit the Responsible Gaming page.

7.1 Protection of Minors

cv11 is committed to protecting minors from gaming. A request to parents and guardians:

• Keep your account login details secure on your device.
• Ensure that minors are not able to access this platform.
• The use of parental control software for children is recommended.

If a minor's account is detected, it will be closed immediately and the relevant authorities will be notified.

8 Use of Personal Data

cv11 treats the privacy of users' personal data with the utmost importance. Information collected during registration and use is used only for the following purposes:

• Account management and identity verification.
• Processing financial transactions.
• Providing customer service and support.
• Promotional communications (subject to user consent).
• Fraud prevention and security assurance.

For more details, please read our Privacy Policy page.

8.1 Data Security Measures

cv11 uses industry-standard technology to keep user data secure:

• SSL (Secure Socket Layer) encryption — all data transfers are secured.
• Servers are protected by firewalls and security protocols.
• User passwords are stored in encrypted form.
• Regular security audits are conducted.

9 cv11's Rights

cv11 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• If any clause of these terms and conditions is violated.
• If registration was completed using false or incomplete information.
• If fraud, bonus abuse or any other misconduct is proven.
• If the account holder is identified as a minor.
• If required by regulatory or legal reasons.

In the event of account closure, any valid balance will be returned; however, in cases of fraud or breach of terms, the balance may be forfeited.

9.1 User Rights

A user may request to close their account at any time. In this case:

• The remaining valid balance in the account will be refunded to the last used payment method.
• Any balance associated with active bonuses or unfulfilled wagering conditions will be cancelled.
• Submit your account closure request at [email protected] or through 24/7 live chat.

10 Limited Liability

cv11 accepts no liability for the following:

• Losses caused by technical errors, server downtime, or internet connection disruptions.
• Losses caused by the user's own negligence or mistakes.
• Software errors from authorized third-party game providers.
• Unforeseen circumstances (Force Majeure) such as natural disasters, government restrictions, etc.
• Financial losses resulting from the user's gaming activity.

cv11 always strives to ensure uninterrupted service on the platform, but a 100% uptime guarantee cannot be provided.

11 Complaints Process

If you have any complaint or dispute against cv11, please follow the process below:

• Step 1: Contact the support team through 24/7 live chat.
• Step 2: Send a detailed complaint by email to [email protected].
• Include your account information, a description of the incident, and supporting evidence in the email.
• The support team will attempt to resolve the complaint within a reasonable time.

cv11's decision will be considered final in all disputes.

12 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming policy together form the complete agreement between cv11 and the user. Even if any one clause of these terms is found to be inapplicable or invalid, all other clauses will remain fully in effect.

• These terms and conditions shall take precedence over any prior oral or written agreements.
• Any delay by cv11 in exercising its rights under these terms shall not be considered a waiver of those rights.
• The headings in these terms are for reading convenience only — they carry no legal meaning.

12.1 Contact

For any questions or comments regarding these terms and conditions, please get in touch with us:

• Live Chat: Available 24/7
• Email: [email protected]

Our support team is always ready to assist in Bengali. 21+ For users aged 21 and above only.